Start here · Essential guide
Setting Up a Team Chat Policy That People Will Read
How to write a short, practical chat policy covering purpose, response times, sensitive topics and ownership, so colleagues actually read and follow it.
Work and Messaging
Team Chat Practices
Etiquette, policies and habits that keep workplace chat useful.
Emoji, Tone and Misunderstandings in Written Chat
Why written tone is easy to misread at work and practical ways to prevent misunderstandings, from using emoji sensibly to knowing when to switch to a call.
Etiquette for Thread Replies, Mentions and Reactions
Practical etiquette for team chat: when to reply in a thread, when to tag a colleague, and when a reaction is better than another message in the channel.
Handling Notifications and Interruptions
Practical ways to manage chat notifications at work: muting, scheduling, status settings and focus habits that reduce interruptions without missing urgent messages.
Keeping Decisions Findable in Busy Channels
How teams stop decisions from disappearing in fast-moving chat: pinning, short summaries and moving key outcomes into lasting documents that people can search.
Managing Sensitive Information in Workplace Chat
What not to post in workplace chat, and how retention, access settings and a few simple habits reduce the risk of sharing sensitive information by accident.
Onboarding New Colleagues Into Team Channels
How to help new staff find their way around team channels: a sensible channel structure, a welcome message, introductions and a gentle first-week routine.
Remote Teams and Time Zones: Asynchronous Habits
Habits that help distributed teams work across time zones without constant availability: clear handoffs, complete messages, written updates and fair meeting times.
When Chat Is the Wrong Tool: Choosing Between Chat, Email and a Call
A simple guide to matching topics to channels at work: when chat is fine, when email or a document is better, and when a call or meeting saves time.
Writing Clear Messages at Work
How to write workplace messages that need fewer follow-ups: lead with the point, add context, state the ask and deadline, and keep the tone friendly and direct.
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